Workplace Communication Skills

Poor communication is one of the most common causes of misunderstandings, low morale, and lost business in organisations. This 2-day programme equips participants with practical communication skills for the modern workplace. from giving feedback and handling difficult conversations, to writing clearly and presenting with confidence. Suitable for all levels, from executives to managers.

Modules

Foundations of Effective Communication
How communication breaks down and why. The impact of tone, word choice, and non-verbal cues. Understanding different communication styles.

Active Listening and Empathy
How to listen beyond the words. Techniques for showing understanding without agreeing. Avoiding the most common listening mistakes at work.

Verbal Communication at Work
Structuring what you say for clarity. Giving clear instructions and asking the right questions. Handling interruptions and managing a conversation.

Written Communication
Writing professional emails that get results. Memos, reports, and internal messages. Avoiding ambiguity and unnecessary length.

Communicating Across Levels
How to communicate up to leadership, across peers, and down to team members. Adjusting your approach based on audience and context.

Feedback and Difficult Conversations
Giving and receiving constructive feedback. Handling disagreements professionally. Using assertive communication without being aggressive.

Communication in Meetings
Contributing effectively in meetings. Chairing discussions. Following up with clarity and accountability.

Cross-Cultural and Remote Communication
Communicating across cultures in a Malaysian workplace. Tips for clear communication on calls, video meetings, and messaging apps.

Final Activity

Communication Scenarios Workshop. Participants practise real workplace situations including delivering feedback, managing a difficult conversation, and presenting an update to leadership. Facilitator-guided debrief after each scenario.

Key Outcomes:
Communicate clearly and professionally in written and verbal formats
Listen actively and respond with clarity and confidence
Give and receive feedback constructively
Handle difficult conversations without conflict
Adapt communication style to different audiences and levels

Fee: RM 3,500 per participant
Minimum enrolment: 1 participant
Duration: 2 Days
Level: All levels
HRD Corp Claimable
Certificate included