Leadership Skills for New and First-Time Managers

Moving from individual contributor to manager is one of the biggest transitions in a career. Many new managers are promoted because they were good at the job, not because they were trained to lead. This 2-day programme closes that gap. covering the mindset, skills, and practical tools needed to lead a team, have difficult conversations, and deliver results through others.

Modules

The Manager Mindset Shift
From doing to leading. Why what made you successful as an individual may not make you effective as a manager. Setting your leadership foundation.

Understanding Leadership Styles
Situational leadership and when to apply different styles. Directive versus coaching versus delegating. Identifying your natural style and its blind spots.

Setting Expectations and Goals
How to set clear, measurable expectations with your team. Aligning individual goals to team and business objectives. Using KPIs without micromanaging.

Delegation That Works
What to delegate, to whom, and how. The common mistakes new managers make when delegating. Following up without hovering.

Motivating Your Team
What actually motivates people at work. Individual versus team motivation. Recognition, accountability, and building a positive team culture.

Giving and Receiving Feedback
How to give feedback that actually changes behaviour. The SBI framework. Receiving feedback as a leader without becoming defensive.

Managing Underperformance
Identifying performance issues early. Having a performance conversation without damaging the relationship. When coaching is enough and when to escalate.

Managing Up and Across
Building relationships with your own manager. Working effectively with peers. Managing stakeholder expectations across the business.

Final Activity

Leadership Scenario Practice. Participants work through real management situations including delegation briefs, performance conversations, and team motivation challenges. Small group debrief after each scenario.

Key Outcomes:
Transition confidently from individual contributor to team leader
Set clear expectations and delegate effectively
Motivate and develop team members using proven techniques
Give constructive feedback and manage underperformance professionally
Build productive relationships with team, peers, and leadership

Fee: RM 3,500 per participant
Minimum enrolment: 1 participant
Duration: 2 Days
Level: New and first-time managers
HRD Corp Claimable
Certificate included