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Digital Transformation for Business and Government

This programme helps leaders and decision-makers understand digital transformation in practice, including the decisions, risks, and organisational changes it involves. Designed for managers, directors, and civil servants navigating transformation initiatives.

Modules

What Digital Transformation Actually Means
Separating hype from reality. What organisations are actually doing, what is commonly failing, and why.

Digital Readiness Assessment
Evaluating your organisation's current capabilities, culture, data maturity, and infrastructure against realistic transformation goals.

Technology Landscape for Decision-Makers
Cloud, AI, automation, and data platforms: what they do, what they cost, and what to scrutinise in vendor proposals.

Change Management for Digital Initiatives
Why digital projects fail at the human level, and how to manage culture, resistance, and capability gaps effectively.

Customer and Citizen Experience in Digital Services
How digital channels change the service relationship, and what good digital service design looks like for users.

Data Strategy and Governance
How data fits into transformation initiatives. What a basic data strategy covers and why governance matters from the start.

Procurement and Vendor Management
Evaluating technology vendors, writing meaningful RFPs, and managing supplier relationships through a digital project.

Policy, Compliance, and Security
Regulatory obligations, cybersecurity responsibilities, and digital governance frameworks relevant to public and private sectors.

Final Activity

Digital Transformation Roadmap. Participants develop a structured Digital Transformation Roadmap for a real or hypothetical organisation, covering current state, target state, priorities, risks, and first steps.

Key Outcomes:
Define digital transformation in terms relevant to your own organisation
Assess your organisation's readiness and identify gaps before starting
Evaluate technology options without relying solely on vendor claims
Manage the human and cultural challenges of digital change
Design better digital services for customers or citizens
Produce a structured roadmap with clear priorities and risk awareness

Fee: RM 3,500 per day
Minimum enrolment: 1 participant
Duration: 2 Days
Level: Leadership / Strategic / Non-technical
HRD Corp Claimable
Certificate included

Frequently Asked Questions

RM 3,500 per day.

Senior managers, directors, department heads, and civil servants leading or involved in digital transformation initiatives.

No. This is a strategic programme for decision-makers, not a technical course.

Yes.

Yes. The programme explicitly covers public sector context, digital government services, and procurement considerations.

Yes. For in-house delivery, we can align the content to your specific transformation programme.

Yes, a Certificate of Completion is issued.

In-person at your organisation, at our KL venue, or online depending on your preference.

Yes. Any programme can be booked as a team day. Everyone works the same brief together, so your people come away having built something and knowing each other better.

If you are claiming under HRD Corp, the session has to fall at least 14 days after your HRD Corp approval. If you are not claiming, the date is flexible and we work around your calendar.

At your own office or venue, online, or at our training space in Cyberjaya. It can also be delivered entirely through our LMS as self-paced e-learning.

Put them on the self-paced e-learning instead. Your team works through the modules on our LMS in their own time, sits the assessment, and earns the same certificate, so nobody has to clear a full day together.