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Design Thinking Essentials

Unlocking innovation through human-centred problem solving. This one-day workshop takes teams, managers, and creative professionals through the full design thinking cycle, from understanding the user to testing a working prototype, using a real business problem rather than a textbook exercise.

Course Modules

Introduction to Design Thinking
Definition and history of design thinking. The five stages of the process: Empathize, Define, Ideate, Prototype, and Test. Overview of the design thinking mindset and principles.

Empathy and User-Centred Design
Understanding the importance of empathy in design thinking. Techniques for conducting user research and gathering insights. Creating user personas and empathy maps to develop user-centred solutions.

Ideation Techniques
Generating creative ideas through brainstorming and divergent thinking. Idea selection and prioritisation. Creating mind maps and other ideation tools.

Prototyping and Testing
Rapid prototyping techniques and tools. Methods for testing and gathering feedback on prototypes, then iterating and refining based on what you learn.

Applying Design Thinking to Real Business Problems
Put the full cycle to work on an actual workplace challenge. Develop solutions that meet user needs within real constraints, build the business case, and communicate it to stakeholders.

Fee: RM1,750 per pax
Minimum enrolment: 1 participant
Duration: 1 Day
Level: All levels (no design background required)
HRD Corp Claimable
Certificate included
Free Digital Handbook and optional On-Site Consultancy included.

Key Outcomes:
Run the five-stage design thinking process end to end on a real problem.
Gather user insights and turn them into personas and empathy maps.
Facilitate structured ideation instead of unfocused brainstorming.
Build and test rapid prototypes, then iterate on real feedback.
Make the business case for a design-led solution to stakeholders.

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Frequently Asked Questions

This course is ideal for product managers, team leads, HR professionals, business analysts, and anyone who wants to apply structured innovation methods to real-world challenges. No design background required.

Yes, this training is HRD Corp claimable under the SBL Khas scheme. Contact us with your company details for registration and documentation.

At your own office or venue, online, or at our training space in Cyberjaya. It can also be delivered entirely through our LMS as self-paced e-learning.

Yes. We offer flexible scheduling based on your team's availability. Contact us to arrange suitable dates.

Yes. Any programme can be booked as a team day. Everyone works the same brief together, so your people come away having built something and knowing each other better.

If you are claiming under HRD Corp, the session has to fall at least 14 days after your HRD Corp approval. If you are not claiming, the date is flexible and we work around your calendar.

Put them on the self-paced e-learning instead. Your team works through the modules on our LMS in their own time, sits the assessment, and earns the same certificate, so nobody has to clear a full day together.