UX for Leaders Training

This one-day executive programme is designed for leaders, stakeholders, and decision-makers who want to leverage user experience as a driver for business growth. It focuses on evaluating product experience, improving decision-making, and aligning UX with business outcomes without requiring technical design skills.

Modules

UX as a Business Driver
Understand how user experience impacts revenue, conversion, customer retention, and operational efficiency across digital products and services.

Customer Psychology and Mental Models
Learn how users think, make decisions, and form expectations. Apply psychological principles to improve engagement and user satisfaction.

Design Thinking for Decision-Making
Apply a simplified framework to understand problems, evaluate solutions, and make structured product decisions without design expertise.

UX Evaluation and Strategic Audit
Learn how to assess usability, identify friction points, and evaluate product experience using a practical UX scorecard.

UX Strategy and Team Alignment
Align product, design, marketing, and business teams to ensure consistent direction and better execution across projects.

Ethical UX and Dark Patterns
Understand the risks of manipulative design and how poor UX decisions can impact trust, brand perception, and long-term growth.

Final Activity

UX Audit and Executive Decision Simulation. Evaluate a real product, identify gaps, and present strategic recommendations based on business impact.

Key Outcomes:
Understand how UX impacts business performance and customer experience.
Evaluate product usability and identify hidden friction points.
Make better product decisions using structured UX frameworks.
Align teams and stakeholders toward shared business outcomes.
Apply UX principles without needing technical or design skills.
Improve confidence in guiding digital product strategy.

Fee: RM 5,000 per pax
Minimum enrolment: 1 participant
Duration: 1 Day
Level: Leadership / Non-technical
HRD Corp Claimable
Certificate included

Frequently Asked Questions

RM5,000 per participant. Corporate packages and group sessions are available upon request.

This programme is designed for leaders, stakeholders, product owners, and decision-makers who want to improve product outcomes and customer experience without needing technical design skills.

You will learn how to evaluate user experience, identify friction points, understand customer psychology, apply UX strategy, and make better product decisions aligned with business goals.

No. This is a non-technical executive programme focused on strategy and decision-making, not design tools.

Yes, this programme is HRD Corp claimable, subject to approval. Contact us to confirm eligibility.

The training can be conducted in-house at your organisation, at our training venue in Kuala Lumpur, or delivered online.

Yes. We offer customised sessions for leadership teams, including private workshops and tailored case studies based on your business context.

Your team will gain the ability to evaluate UX strategically, make better product decisions, align cross-functional teams, and improve customer experience with measurable business impact.

Yes, participants will receive a Certificate of Completion after the training.

You can contact us directly to arrange your preferred date, confirm availability, and secure your session.