People Management and Team Leadership

Having technical skills is no longer enough when you are responsible for a team. People management is its own discipline, and most managers learn it through trial and error. This 2-day programme equips managers and supervisors with the skills to recruit, develop, motivate, and manage the performance of their people effectively. The focus is on practical application, not management theory.

Modules

What People Management Actually Requires
The core responsibilities of a manager beyond task management. How people issues become business problems. Building trust as a foundation for leadership.

Hiring and Onboarding Right
Structuring an interview to assess the right things. Behavioural interview techniques. Onboarding new team members to reduce early turnover.

Building a High-Performing Team
Team dynamics and the stages of team development. Identifying and leveraging individual strengths. Managing team conflict constructively.

Performance Planning and KPIs
Setting SMART goals that align with business objectives. Conducting a useful performance review. Making KPIs a management tool, not a bureaucratic exercise.

Coaching for Performance
The GROW coaching model. How to coach rather than just instruct. Building a team that improves over time without constant supervision.

Managing Difficult Behaviours
Common difficult behaviours and how to address each. Using a structured approach to behaviour conversations. Documentation and escalation when coaching fails.

Engagement and Retention
Why good employees leave and what managers control. Building a team culture where people want to perform. Recognition that actually works.

Time and Priority Management for Managers
Balancing people responsibilities with task delivery. Managing your own workload while managing others.

Final Activity

People Management Case Studies. Participants work through realistic case studies covering performance issues, team conflict, and motivation challenges. Group discussion and facilitator debrief on each case.

Key Outcomes:
Apply structured approaches to hiring, onboarding, and developing team members
Set clear performance expectations and conduct effective reviews
Coach team members to improve performance and build capability
Manage difficult behaviours professionally and constructively
Build a team culture that drives engagement and reduces turnover

Fee: RM 3,500 per participant
Minimum enrolment: 1 participant
Duration: 2 Days
Level: Managers and supervisors
HRD Corp Claimable
Certificate included